Complaints Procedure
We care about what you think
Expressions of pleasure or praise are very welcome as they give staff reassurance that their efforts on behalf of your children are appreciated. Such comments can be verbal or put in writing and emailed to the school office via admin@heathlands.herts.sch.uk to inform us as part of our school self-evaluation.
Each day this school makes many decisions and tries hard to do the best for all the children. Your comments – either positive or negative – are helpful for future planning. You may want to talk to us about a particular aspect of this school, though not actually make a complaint – you just want to get something ‘off your chest’. Whatever it is, the Complaints Policy will guide you through the steps.
Our promise to you
- Your complaint will be dealt with honestly, politely and in confidence.
- Your complaint will be looked into thoroughly and fairly.
- If your complaint is urgent we will deal with it more quickly.
- We will keep you up to date with progress at each stage.
- You will get an apology if we have made a mistake.
- You will be told what we are going to do to put things right.
- You will get a full and clear written reply to formal complaints within.
Useful contacts
Chair of Governors
The secretary at school will tell you who this is and pass on any written correspondence
County Councillor for your area
Contact the Members Secretariat at County Hall, Hertfordshire County Council
Website: https://www.hertfordshire.gov.uk/about-the-council/about-the-council.aspx
Complaints Manager
CH0118, Room 164-166
County Hall
Pegs Lane
Hertfordshire, SG13 8DF
Telephone: 01992 588542
Email: cs.complaints@hertfordshire.gov.uk
ACE
Advisory Centre for Education
United House
North Road
London N7 9DP
Free Advice Line: 0808 800 5793
Email: enquiries@ace-ed.org.uk
Website: www.ace-ed.org.uk
Children’s Legal Centre
Wellington House
90-92 Butt Road
Colchester CO3 3DA
Contact: 01206 714650
Email: www.info@coramclc.org.uk
SENDIASS Hertfordshire
PO Box 599
Stevenage
SG1 9RT
Helpline: 01992 555847
Email: info@hertssendiass.org.uk